Shipping policy

Total Delivery Time = Processing Time + Shipping Time

All estimated/typical delivery times are derived from real-world data from past orders. They are approximate times for reference only.

Processing

The processing time begins from the date you place your order. It usually takes 2-3 business days to process your order. Once we've processed it, we can ship it.

Shipping:

The shipping time begins from the date after processing. It usually takes 2-3 business days to process your order. Once we've processed it, we can ship it.

Please note:

  • Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations. This is outside our control. Regular service resumes immediately after each holiday.
  • Incorrect address details, customs clearance procedures, and other issues may cause a delay in delivery.

Tracking Your Order

When your items are shipped out, you should receive a notification from us via email with a tracking number.

If you haven't received one or the tracking number doesn't work, it's okay. Contact us and we'll fix it!

Note for taxes:

Our customers from Georgia need to pay for importing fees, duties, or VAT(Valued Additional Tax). However, some limited countries may need to pay duties or VAT according to your countries’ levying rules.

Delivery carriers:

We use regular couriers. and UPS Ground, USPS First Class Mail and USPS Priority Mai.

Change your address

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please get in touch with us within 12 hours of placing your order at info@shopflickerandflame.com or Call Us at +1 (470) 476 4140. Please note we process and dispatch orders as soon as one business day of your order being placed.

Cancellations

If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been dispatched.

Unexpected Delays

The delivery may take longer than the standard shipping times stated here. Please get in touch with us if your package is taking TOO LONG (and outside of our advised 2-8 business day delivery time frame) to arrive, and we will help you resolve any situation we have control over!

Parcel damaged in transit:

If you find a parcel damaged in transit, please reject the parcel from the courier and contact our customer service. If the parcel has been delivered without your presence, don't hesitate to get in touch with customer service with the next steps.

For further inquiries:

Business Hours -

  • Tues- Fri 10:00 AM-5:00 PM. EST
  • Sat - 10:00 AM-3:00 PM EST 
  • Sunday-Monday - Closed
  • Public holiday - Closed


If you have further questions, please get in touch with our customer services at 

Flicker & Flame Candle Co