FAQs
What kind of wax are the products made with?
All of the candles and wax melts are made with a natural blend of less than 10% coconut and 90% soy wax.
What makes these products "clean"?
All fragrances we use are clean scent verified, free of phthalates and other harmful components.
Does Flicker + Flame accept retailers?
Yes! We would love to become a part of your store. For more information send us an email to flickerandflame@ffcandleco.com
How Quickly Can You Answer My Question?
We answer messages and emails in the order they are received and respond promptly. We mostly reply within 24 hours of receiving a message or email.
Can I Change My Shipping Address After My Order Has Been Placed?
Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's only sometimes possible to process address change requests. If you notice an error, Please email us ASAP with your name and order # so we can correct (s) to your package before it departs.
There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
How Long Is The Processing Period?
Order processing times are one business day after the day you placed your order.
Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up, processing times may go up to 3 business days after placing your order.
Will My Order Come In One Package?
Depending on the size of your order, you may receive separate packages that may arrive 1~2 business days apart.
Out Of Stock/Backordered Items?
If any of your items are out of stock, we will email you to let you know when we expect to have the items shipped out. If the things are not likely to be restocked within two weeks, we will automatically refund you for those items.
How can I change my address?
Our warehouse staff are super quick, so if you notice an error, please email us ASAP with your name and order number so we can try to catch your package before it departs.
There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
I Received A Damaged Item, What Do I Do?
We apologise that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.
What Do I Do If Something Is Missing In My Order Or Is Damaged?
If any purchased items are missing or damaged, please contact us immediately to resolve the issue.
We have a money-back guarantee, which lasts 14 days before the delivery of your order, so make sure to contact us within that time frame. To get a hold of us to assist you, please use the Contact Us tab or email us at info@opticstyling.com.
Do I need to pay VAT?
Our customers from Georgia need to pay for importing fees, duties, or VAT(Valued Additional Tax). However, some limited countries may need to pay duties or VAT according to your countries’ levying rules.
Can I return my product?
We always aim to ensure our customers love our products, but if you need to return an order, we’re happy to help. Email us directly, and we’ll work through this process with you.
How long is the return window for products?
We accept returns within 14 days.
Who bears the shipping cost?
For defective products, we will cover that for you. However, you must pay the actual return delivery cost for any other returns (including customer remorse).
For more information, please contact
- Address - 114 W College St. Bowdon, GA, 30108
- Email - info@shopflickerandflame.com
- Phone - +1 (470) 476 4140