Returns

By purchasing through Flicker & Flame Candle Co, you agree to the conditions listed below. We made these arrangements to ensure you are fully aware of our discount policies and return procedures because our products are consumable. These agreements apply to domestic US nations.

Return Conditions

All of our items are considered consumable which means they are not available for return. However, if the product is damaged, defective, or incorrectly shipped, please let us know by emailing us within 48 hours of delivery. 

Refunds

If your item meets one of the above conditions and you're eligible for a refund, you should see your refund within 7 to 10 business days on your original payment method. We cannot refund shipping costs. Please remember it can take time for your bank or credit card company to process and post the refund.

If you have any questions about our refund policy, please contact our customer support here:

Flicker & Flame Candle Co

• Address - 109 W College St. Bowdon, GA, 30108
• Email - info@shopflickerandflame.com
• Phone - +1 (470) 476 4140

Late or Missing Refunds:

Recheck your bank account if you haven’t received a refund.

Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please use Contact Us at the top of the page and email us. We will reply within 24-48 hours of hearing from you.

Exchanges

We only exchange damaged, wrong product, wrong size, or defective products. If you need to exchange an item, please contact us at info@shopflickerandflame.com or +1 (470) 476 4140. 

If you have any questions about our return policy, please contact our customer support here:

• Flicker & Flame Candle Co
• Address - 109 W College St. Bowdon, GA, 30108
• Email - info@shopflickerandflame.com
• Phone - +1 (470) 476 4140